Opinion
The Power of Proximity: Embedded Teams in High-Stakes Systems
Embedded teams learn the mission, not just the requirements. When UX and dev build alongside their users, “contractor” turns into “partner,” and great tools become inevitable.
Opinion
Deliverables
When is it appropriate to have a user manual in your app?
Let me just get this out of the way and say that I have the great privilege in designing applications for highly complex systems and very specialized users. And yet, I will lose my mind if you brush away my concerns for usability by suggesting we include documentation in the
AI
Agentic AI Isn't Out to Replace You - It's Out to Redesign Your Job
We are in the age of agentic AI. You’ve probably noticed that AI is creeping into your tools, your workflows, and your life in ways that feel…different. It’s no longer just about autocomplete or smarter search. We’re entering the age of agentic AI — AI that doesn’
AI
It’s Time to Kill the “User” in UX
💡AI is getting more human-like. UX needs to remember the human it left behind. Hot take: we need to stop designing for users. We need to start designing for humans. By now, the word “user” has come to dominate our field. And while it gave us credibility in the tech