Opinion
The Power of Proximity: Embedded Teams in High-Stakes Systems
Embedded teams learn the mission, not just the requirements. When UX and dev build alongside their users, “contractor” turns into “partner,” and great tools become inevitable.
Trish W.
I build good things for good people in the toughest problem spaces. UX isn’t mystical—just careful listening, deep context, and steady advocacy for the people who rely on it.
Deliverables
When is it appropriate to have a user manual in your app?
Let me just get this out of the way and say that I have the great privilege in designing applications for highly complex systems and very specialized users. And yet, I will lose my mind if you brush away my concerns for usability by suggesting we include documentation in the
AI
Agentic AI Isn't Out to Replace You - It's Out to Redesign Your Job
We are in the age of agentic AI. You’ve probably noticed that AI is creeping into your tools, your workflows, and your life in ways that feel…different. It’s no longer just about autocomplete or smarter search. We’re entering the age of agentic AI — AI that doesn’
From Geocities to Design Systems: Lessons in Rolling With It
At the ripe old age of “40+,” I’m officially a fossil in the fast-moving world of web design. I’ve survived hamster GIFs, table-based layouts, the float wars, and the scrolljacking carnival. I’ve been through enough design eras to know one thing: nothing sticks around forever. Consider this
Career Advice
Managing Stakeholders: The Third Wheel of the UX Design Process
When people think of UX design, they picture the intimate relationship between the designer and the user. After all, users are the reason we build products in the first place. But there’s another key player in the room — one that’s often overlooked, occasionally misunderstood, and sometimes downright frustrating:
I'm a UX Charismatic Force of Nature
Listen up, Chuckles. I’m a UX Charismatic Force of Nature. You thought you didn’t need me. “We’ve got components,” you said. “We’ve got accessibility baked in. We’ve got a design system.” Cute. Then you tried to ship a product without me and suddenly everyone froze
AI
It’s Time to Kill the “User” in UX
💡AI is getting more human-like. UX needs to remember the human it left behind. Hot take: we need to stop designing for users. We need to start designing for humans. By now, the word “user” has come to dominate our field. And while it gave us credibility in the tech